Frequently Asked Questions (FAQ)

How can I contact Jacobsbits?

You can reach us anytime at info@jacobsbits.com. Our customer service team will be happy to assist you with any questions or concerns.

Do you ship worldwide?

Yes! We offer free worldwide shipping on all orders.

Where do you ship from?

All orders are shipped directly from our warehouse in Hong Kong.

Can I change or cancel my order?

Because we process orders quickly, any changes or cancellations must be requested within 12 hours of placing your order. After this window, we cannot make changes. However, once your order arrives, you are welcome to return it for a full refund.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal.

When will my order be processed?

• Orders are processed between Monday and Friday.
• Processing takes 1–3 business days from the order date.
• Once shipped, you will receive an email with tracking information.
• Please note: orders placed during holidays or major sales may require extra time.

How long will it take to receive my order?

Due to high demand, delivery may take 2–4 weeks depending on your location.

What if I don’t receive my order?

If your order has not arrived within 30 days of shipping, you are eligible for a full refund.

Will I be charged customs or taxes?

Our prices are listed tax-free in GBP. Depending on your country, local customs duties, taxes, or fees may apply once your order arrives. These charges are determined by your local customs office and are the responsibility of the customer. For more details, please contact your local customs authority.

How do I return an item?

Simply contact us at info@jacobsbits.com with your order number, and our team will guide you through the return process.

What if my item is defective, incorrect, or damaged?

If you receive an incorrect, defective, or damaged item, please contact us immediately at info@jacobsbits.com. Include your order number, photos of the item(s), and any relevant details. We will resolve the issue as quickly as possible.

When will I receive my refund?

• Refunds are credited to your original form of payment.
• Credit/debit card refunds are typically processed within 7–10 business days by your card issuer.
• If you haven’t received your refund after this time, please contact your bank or card provider for further details.